Privacy Policy

Last Updated: January 2026

Introduction

AIVO ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile fitness application.

Information We Collect

Information You Provide

  • Account Information: Name, email address, date of birth, and password when you create an account
  • Profile Information: Height, weight, age, fitness goals, and workout preferences
  • Fitness Data: Workout logs, nutrition entries, progress photos, and body measurements
  • Social Content: Posts, comments, likes, and interactions shared within the community
  • Content Reports: When you report inappropriate content, we collect the report reason and details
  • Communications: Messages sent through the app, feedback, and support requests

Information Collected Automatically

  • Device Information: Device type, operating system, unique device identifiers
  • Usage Data: App features used, time spent, and interaction patterns
  • Location Data: GPS coordinates during cardio workouts (runs, walks, cycling) for route tracking and distance calculation. Location is only accessed when you actively start a cardio workout, never in the background without your knowledge.

Health Data (with your permission)

  • Sleep analysis
  • Heart rate and heart rate variability
  • Steps and activity data
  • Workout history from Apple Health

How We Use Your Information

We use the information we collect to:

  • Provide and personalize the AIVO fitness experience
  • Generate AI-powered workout and nutrition recommendations
  • Track your progress and achievements
  • Enable social features and community interactions
  • Send notifications about workouts, goals, and achievements
  • Improve our services and develop new features
  • Respond to your requests and provide customer support
  • Maintain community safety through content moderation
  • Verify user age eligibility (13+ requirement)

Data Sharing

We DO NOT:

  • Sell your personal data to third parties
  • Share your health data with advertisers
  • Use your data for purposes unrelated to fitness

We MAY share data with:

  • Service Providers: Cloud hosting (Firebase/Google Cloud), analytics
  • AI Services (OpenAI): Your fitness goals, workout preferences, and nutrition data may be processed by OpenAI's GPT-4 API to generate personalized workout plans, nutrition recommendations, and coaching responses. This data is sent securely via our backend servers and is not used by OpenAI to train their models. OpenAI acts as a data processor subject to their enterprise data processing agreement.
  • Legal Requirements: When required by law or to protect our rights

AI-Powered Features Disclosure

AIVO uses artificial intelligence to provide personalized fitness coaching. When you interact with:

  • AI Coach (AIVO): Your messages and fitness context are processed by OpenAI's GPT-4
  • Workout Generation: Your goals and equipment preferences are used to create custom programs
  • Meal Suggestions: Your dietary preferences and goals inform AI-generated recommendations

All AI processing occurs through secure API calls. Your data is not used to train AI models.

Data Security

We implement industry-standard security measures including:

  • End-to-end encryption for sensitive data
  • Secure authentication (Firebase Auth, Google Sign-In)
  • Regular security audits and updates
  • Data stored in secure, certified data centers

Your Rights

You have the right to:

  • Access: Request a copy of your personal data
  • Correction: Update or correct your information
  • Deletion: Request deletion of your account and associated data
  • Export: Download your workout and nutrition history
  • Opt-out: Disable optional data collection features

Health Data

Your health data from Apple HealthKit is:

  • Only accessed with your explicit permission
  • Never shared with third parties for advertising
  • Used solely for fitness tracking and personalized recommendations
  • Stored securely and encrypted

Social Features & Community Safety

AIVO includes social features that allow users to share posts, comments, and interact with other users. To maintain a safe and positive community:

Content You Share

  • Posts, comments, and photos you share may be visible to other users
  • Your display name and profile photo are shown alongside your content
  • You can delete your own posts and comments at any time

Content Moderation

  • Users can report inappropriate content (spam, harassment, hate speech, etc.)
  • Reported content is reviewed to ensure compliance with our Community Guidelines
  • Content with multiple reports may be automatically hidden pending review
  • We may remove content that violates our Terms of Service

User Blocking

  • You can block other users to prevent seeing their content
  • Blocked users cannot interact with your posts
  • Block relationships are stored to enforce your preferences

Age Verification

AIVO requires users to be at least 13 years old:

  • We collect date of birth during account creation to verify eligibility
  • Users under 13 are not permitted to create accounts
  • This requirement complies with COPPA (Children's Online Privacy Protection Act)
  • We do not knowingly collect information from children under 13

Children's Privacy

AIVO is not intended for children under 13. We actively verify user age during registration and block account creation for users who do not meet the minimum age requirement. If we discover that a child under 13 has provided personal information, we will promptly delete that information.

Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of significant changes through the app or email.

Contact Us

If you have questions about this Privacy Policy:

California Residents (CCPA)

California residents have additional rights:

  • Right to know what personal information is collected
  • Right to delete personal information
  • Right to opt-out of sale of personal information (we don't sell data)
  • Right to non-discrimination for exercising these rights

European Users (GDPR)

For users in the European Economic Area:

  • Legal basis for processing: Consent and legitimate interests
  • Data transfers: Secured using Standard Contractual Clauses
  • Data Protection Officer: dpo@aivo.health

By using AIVO, you agree to this Privacy Policy.